Privacy Policy

WAIN SA Privacy Policy
Last updated: June 15, 2024

This Privacy Policy describes how WAIN SA (the "Site", "we", "us" or "our") collects, uses and discloses your personal information when you visit, use our services or make a purchase from WWW.WAIN.CR (the "Site") or otherwise communicate with us (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" mean you as a user of the Services, whether a customer, website visitor or other person whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to this privacy policy
We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date, and take other actions required by applicable law.

How we collect and use your personal information
In order to provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set forth below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses set forth below, we may use the information we collect about you to communicate with you, provide the Services to you, comply with applicable legal obligations, enforce applicable terms of service, and to protect or defend the Services, our rights and the rights of our users or others.

What personal information we collect
The types of personal information we collect about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we mean information that identifies, relates to, describes, or is capable of being associated with you. The following sections describe the specific categories and types of personal information we collect.

Information we collect directly from you
Information you submit directly to us through our Services may include:
  • Basic contact information, including your name, address, telephone number and email address.
  • Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information, including your username, password, and security questions.
  • Purchase information, including items you view, add to your cart, or add to your wish list.
  • Customer service information, including information you choose to include in your communications with us, for example, when you send a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may choose not to provide this information, but doing so may prevent you from using or accessing these features. 


Information we collect through cookies

We also automatically collect certain information regarding your interaction with the Services ("Usage Data"). To do so, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information about your interaction with the Services.

 

Information we obtain from third parties

Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

  • Companies that support our Site and Services, such as Shopify.
  • Our payment processors, who collect payment information (e.g. bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with the products or services you have requested, in order to perform our contract with you.
  • When you visit our Site, open or click on emails we send, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies, such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided to us by third parties and are not responsible for the policies or practices of any third parties. For more information, please see the section below, Third Party Websites and Links.

 

How we use your personal information

  • Provide Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, send you notices relating to your account, purchases, returns, exchanges or other transactions, to create, maintain and manage your account, arrange for shipping, facilitate any returns or exchanges and allow you to post reviews.
  • Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send you marketing, promotional and advertising communications by email, text message or postal mail, and to display advertisements for products or services to you. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
  • Security and Fraud Prevention. We use your personal information to detect, investigate, or take action regarding suspected fraudulent, illegal, or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
  • Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interest to be able to respond to you, provide you with effective services, and maintain our business relationship with you.


 Cookies

Like many websites, we use cookies on our Site. For specific information about the cookies we use in connection with running our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and Services (including to remember your actions and preferences), to run analytics, and to better understand user interaction with the Services (in our legitimate interest to manage, improve, and optimize the Services). We may also allow third parties and service providers to use cookies on our Site to better customize services, products, and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to delete or reject Cookies through your browser controls. Please note that deleting or blocking Cookies may negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to function incorrectly or no longer be available. In addition, blocking Cookies may not completely prevent the way we share information with third parties, such as our advertising partners.

 

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • With vendors or other third parties who provide services on our behalf (for example, IT management, payment processing, data analysis, customer service, cloud storage, fulfillment and shipping).
  • With marketing and business partners, including Shopify, to provide services and advertising to you. [[MERCHANT NOTE: INSERT FOLLOWING SENTENCE IF YOU USE SHOPIFY AD SERVICES, SUCH AS SHOPIFY AUDIENCES]] [For example, we use Shopify to support personalized advertising with third-party services.] Our marketing and business partners will use your information in accordance with their own privacy notices.
  • When you instruct, request or otherwise consent to us disclosing certain information to third parties, such as to send you products or through the use of social media widgets or login integrations, with your consent.
  • With our subsidiaries or otherwise within our corporate group, in our legitimate interest of running a successful business.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

 In the past 12 months, we have disclosed the following categories of personal information and sensitive personal information (indicated by *) about users for the purposes set out above in "How We Collect and Use Your Personal Information" and "How We Disclose Personal Information":

Category:

  • Identifiers such as basic contact information and certain order and account information.
  • Commercial information, such as order information, purchase information, and customer service information.
  • Internet or other similar network activity, such as usage data

 

Recipient Categories:

  • Suppliers and third parties who provide services on our behalf (such as internet service providers, payment processors, fulfillment partners, customer service partners, and data analytics providers)
  • Business and marketing partners.
  • Affiliates

We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.

We have "sold" and "shared" (as those terms are defined under applicable law) personal information during the preceding 12 months for the purpose of engaging in advertising and marketing activities, as follows.

Personal information category

  • Identifiers such as basic contact information and certain order and account information.
  • Commercial information such as records of products or services purchased and purchase information.
  • Internet or other similar network activity, such as usage data

Categories of recipients

  • Business and marketing partners.

We partner with Google, Meta, Microsoft Clarity, and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first- and third-party cookies and other tracking technologies to determine product/service popularity and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information on how Microsoft collects and uses your data, please visit the Microsoft Privacy Statement .

User Generated Content

The Services may allow you to post product reviews and other user-generated content. If you choose to submit user-generated content to any public area of ​​the Services, such content will be public and accessible to anyone.

We do not control who will have access to the information you choose to make available to others and cannot guarantee that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information you make available to the public, or for the accuracy, use or misuse of any information you disclose to or receive from third parties.

 

Third party websites and links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of any information found on these sites. Information you provide in public or semi-public places, including information you share on third-party social media platforms, may also be visible to other users of the Services and/or users of those third-party platforms, without limitation as to their use by us or any third party. Our inclusion of such links does not, by itself, imply any endorsement of the content of such platforms or their owners or operators, except as disclosed on the Services.

 

Children's data

The Services are not intended for use by children and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with his or her personal information, you may contact us using the contact details below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we have no actual knowledge that we "share" or "sell" (as those terms are defined under applicable law) personal information of persons under the age of 18.

 

Security and retention of your information

Please note that no security measures are perfect or impenetrable and we cannot guarantee "perfect security." In addition, information you send to us may not be secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

The length of time we retain your personal information depends on a number of factors, including whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.

If you wish to know or delete the data we hold about you and your activity history on our site, please see our Data Deletion Policy .

 

Your rights and options

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances, and in certain cases we may deny your request as permitted by law.

  • Right to Access/Know. You may have the right to request access to the personal information we hold about you, including details relating to the ways in which we use and share your information.
  • Right to Erasure. You may have the right to request that we delete personal information we hold about you.
  • Right to correction. You may have the right to request that we correct inaccurate personal information that we hold about you.
  • Right to Portability. You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
  • Right to Opt Out of Sales, Sharing, or Targeted Advertising. You may have the right to direct us not to “sell” or “share” your personal information or to opt out of processing your personal information for purposes considered “targeted advertising,” as defined under applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on where you are located, we will automatically treat this as a request to opt out of the “sale” or “sharing” of information for the device and browser you use to visit the Site.
  • Right to limit and/or opt out of use and disclosure of sensitive personal information. You may have the right to direct us to limit our use and/or disclosure of sensitive personal information to only what is necessary to perform the Services or provide the goods that an average individual would reasonably expect.
  • Restriction of processing: You may have the right to ask us to stop or restrict our processing of personal information.
  • Withdrawal of consent: Where we rely on consent to process your personal information, you may have the right to withdraw that consent.
  • Appeal: You may have the right to appeal our decision if we refuse to process your request. You can do this by responding directly to our denial.
  • Managing communication preferences: We may send you promotional emails and you may opt out of receiving them at any time by using the unsubscribe option displayed in the emails we send you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders you have placed.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. Subject to applicable law, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require you to provide proof that you have authorized the agent to act on your behalf and we may require you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.

We use Shopify advertising services, such as Shopify Audiences, to help customize the advertising you see on third-party websites. To opt out of having your personal information used for such services by Shopify merchants who use these advertising services, visit https://privacy.shopify.com/en.

 

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below . If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details provided below, or lodge your complaint with your local data protection authority.

 

International users

Please note that we may transfer, store and process your personal information outside of the country in which you live, including in the United States. Your personal information is also processed by staff and third-party service providers and partners in these countries.

If we transfer your personal information outside of Europe, we will rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses, or any equivalent contract issued by the UK competent authority, as applicable, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

 

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call +506-2272-0530 or email us at info@wain.cr . Our offices and warehouses are located in downtown Curridabat, San José, Costa Rica; however, we ask that you please contact us by phone, email or even our online chat since we do not have a commercial point of sale to serve individual customers. We appreciate your understanding in advance.

For the purposes of applicable data protection laws, we are the data controller of your personal information.