Return Options

Your Satisfaction Guaranteed...Always!

At Wain.cr we are committed to providing you with the best possible shopping experience, so we want to assure you that you can buy with complete confidence. If for any reason you are not satisfied with your purchase, we offer a simple and flexible return policy.

1. WHAT ITEMS CAN I RETURN?
You may return any unopened and unused item as long as it is in its original packaging and in perfect condition.

2. WITHIN WHAT PERIOD CAN I REQUEST A REFUND?
You have 1 day after receiving your order to request a return.

3. HOW CAN I REQUEST A REFUND?
To request a refund, simply follow these simple steps:

  • Contact us via:
    • Phone: +506-2272-0530
    • Online Chat: Located in your lower right corner.
  • Please provide us with the order number and the product you wish to return.
  • A member of our team will be happy to assist you and will guide you through the steps to follow to complete the return.

4. WHAT ARE THE RETURN COSTS?
The cost of exchange or return will be related to the cost of transport and the final condition of your request; therefore, we ask that you first contact us so that we can resolve your situation in the best possible way.

5. HOW LONG DOES THE RETURN PROCESS TAKE?
In general, any request for change or return will be treated under the service times for any regular order (minimum 2 days for delivery in GAM and 4 outside GAM), and the transportation costs for orders on Wain.cr that you can find out in detail in our Delivery Policy .

6. IMPORTANT INFORMATION

  • To request a return, it is essential that you have your order number at hand.
  • Returns will only be accepted for items that have not been opened or consumed.
  • Items must be in their original packaging and in perfect condition.
  • Wain.cr reserves the right to not accept returns of items that do not meet the conditions described above.

At Wain.cr your satisfaction is our priority!


REMEMBER

  • Buy with confidence thanks to our flexible return policy.
  • If you are not satisfied with your purchase, you can easily return it within 1 day.
  • You can always count on us to take care of all the details of the return or exchange process so that you don't have to worry about anything.

Enjoy a safe and hassle-free shopping experience at Wain.cr!